Shipping policy

Last updated: October 5, 2026

This policy explains where Valmeria ships, shipping charges, estimated delivery times, and how to contact us about delivery issues.

Where We Ship

Valmeria currently delivers only within Mexico. We do not offer international shipping.

Orders for products available in our Mexico warehouse are dispatched from within Mexico.

Free Standard Shipping

We offer free standard shipping on all orders delivered within Mexico, with no minimum purchase required.

The standard shipping charge at checkout is MXN $0.00.

Order Processing

Orders are normally prepared and dispatched within 1–2 business days after successful payment confirmation.

Business days are Monday through Friday, excluding public holidays in Mexico. Orders received on weekends or public holidays begin processing on the next business day.

If an item is offered as a preorder or has a different dispatch schedule, this will be stated on its product page before purchase.

Estimated Delivery Time

After dispatch, standard delivery is estimated to take 3–5 business days.

The estimated total time from payment confirmation to delivery is therefore 4–7 business days, including order processing.

These are estimates rather than guaranteed arrival dates. Delivery may take longer for remote locations or postal codes with less frequent service, or because of public holidays, severe weather, carrier disruptions, or address problems.

Any different delivery arrangements for a particular product will be explained on its product page.

Delivery Carriers

We use domestic delivery services for shipments within Mexico. The carrier is selected according to the destination, package size, weight, and service availability.

The assigned carrier and available tracking details will be included in your shipping confirmation.

Order Tracking

When your order is dispatched and tracking information becomes available, we will send the details to the email address provided at checkout.

Tracking updates may not appear immediately after a shipping label is created. Please allow time for the carrier to receive and scan the package.

Delivery Address

Please provide a complete and accurate address, including the recipient’s name, street and building number, apartment or unit where applicable, neighborhood, city, state, postal code, and contact details requested at checkout.

If you discover an error, email support@valmeria.shop as soon as possible with your order number and corrected information.

We will try to make changes before dispatch. Address changes cannot be guaranteed once a shipment has been handed to the carrier.

Order Cancellations

To request cancellation, contact us before your order is dispatched.

If shipment has already begun, cancellation may no longer be possible. Any return after delivery will be handled under our Returns & Refunds Policy.

Delayed, Missing, or Undelivered Orders

If your shipment is unusually delayed, appears lost, or is marked delivered but you cannot locate it, contact support@valmeria.shop with your order number and a description of the issue.

We will review the shipment information and work with the carrier where necessary to determine the appropriate resolution. A delivery scan alone does not prevent you from reporting a missing package.

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, contact us promptly with your order number and details of the problem.

Photographs of the item, packaging, and shipping label may help us investigate. Please retain the item and packaging while we review your request.

Applicable returns, replacements, and refunds are handled under our Returns & Refunds Policy. Nothing in this policy limits your applicable consumer rights.

Contact Us

Business name: Valmeria
Email: support@valmeria.shop
Business address: C. 16 217, San Nicolás Nte, 97147 Mérida, Yucatán, Mexico

This is our business contact address. Please obtain return instructions before sending any product back.