Privacy policy

Last updated: October 5, 2026

This Privacy Policy explains how personal information is handled when you visit valmeria.shop, place an order, or contact our customer-support team.

Who Is Responsible for Your Information?

Responsible business: Valmeria
Business address: C. 16 217, San Nicolás Nte, 97147 Mérida, Yucatán, Mexico
Privacy contact: support@valmeria.shop

Our online store is powered by Shopify.

Information We Collect

Depending on your interaction with our store, we may collect:

• Contact details, including your name, email address, telephone number, and delivery or billing address.

• Order information, including purchased items, selected sizes, payment status, delivery details, returns, and refunds.

• Customer-account information, if you create an account.

• Messages and supporting information you provide when contacting us.

• Technical information, such as your IP address, browser, device information, and interactions with our website.

• Payment-related information provided by our payment processors, such as transaction references and payment confirmation.

Payment credentials are handled by the payment providers available at checkout. Do not send full card numbers, card security codes, passwords, or verification codes to our support team.

We do not request sensitive personal information to complete an ordinary purchase.

Essential Purposes

We use information where necessary to:

• Receive, confirm, and fulfill orders.

• Process payments, cancellations, returns, and refunds.

• Arrange delivery and provide order updates.

• Respond to questions and resolve order issues.

• Maintain customer accounts where used.

• Help prevent fraud and protect our store.

• Maintain records and meet applicable legal obligations.

Some information is necessary to complete these activities. If you choose not to provide it, we may be unable to fulfill your order or respond to your request.

Optional Marketing and Analytics

Where enabled and permitted, we may use information to send promotional communications, understand how customers use our website, and measure advertising performance.

These purposes are separate from fulfilling your purchase. You may decline optional marketing or request that we stop using your information for these purposes by emailing support@valmeria.shop.

You can also unsubscribe using the link included in a marketing email. Declining promotional messages does not prevent you from purchasing from us or receiving essential order updates.

Who Receives Information?

Information may be processed by service providers supporting our business, including:

• Shopify and providers supporting website hosting and checkout.

• Payment providers processing transactions.

• Delivery providers fulfilling shipments.

• Providers supporting customer communication and store operations.

• Analytics or advertising providers, where those services are enabled and applicable consent requirements are met.

We provide information relevant to the service being performed. We may also disclose information when legally required or necessary to protect against fraud or unauthorized activity.

Where a disclosure requires your consent under applicable law, we will obtain it before making that disclosure.

Processing Outside Mexico

Shopify and other service providers may process information in countries outside Mexico.

Where applicable, we use the contractual protections and other measures required for this processing. Any transfer requiring consent will be handled according to applicable requirements.

Shopify’s Role

Shopify provides the technology supporting our store and may also process information for purposes described in its own privacy notices.

You can review Shopify’s privacy information at:

https://www.shopify.com/legal/privacy

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout, security, and remembering preferences.

Where enabled, additional technologies may support analytics, marketing, or advertising.

You can manage cookies through your browser settings. Where our website provides cookie-preference controls, you can also use those controls to manage available choices.

Blocking necessary cookies may affect the cart, checkout, or other website features. Optional technologies requiring consent will be subject to the applicable consent controls.

Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including handling orders, supporting customers, resolving disputes, and meeting recordkeeping requirements.

When information is no longer required, we will delete or anonymize it, subject to applicable retention obligations.

Your Privacy Rights

Subject to applicable Mexican law, you may request:

• Access: Information about your personal data and its use.

• Rectification: Correction of inaccurate or incomplete data.

• Cancellation: Cancellation of personal data where legally applicable.

• Opposition: Objection to processing in applicable circumstances.

These are commonly known as ARCO rights.

You may also request withdrawal of consent or limits on optional use or disclosure. Withdrawal does not affect processing already lawfully completed, and some information may need to be retained for legal or contractual reasons.

How to Submit a Privacy Request

Email support@valmeria.shop with the subject “Privacy Request” and include:

• Your name and a way to contact you.

• The right you wish to exercise.

• A description of the relevant information or processing.

• Any details that help us locate the records concerned.

For correction requests, explain the correction sought and provide relevant supporting information.

We may need to verify your identity or a representative’s authority before releasing information or making changes. Contact us first so we can explain the appropriate verification process; do not send unnecessary identification documents.

We will respond within the applicable legal time limits and explain the outcome or any additional information required.

Security

We use reasonable measures intended to protect personal information. No online service can guarantee absolute security.

Please keep your account credentials confidential and notify us if you suspect unauthorized use.

Children’s Information

Our store is not intended to collect personal information directly from children.

If you believe a child has provided information without appropriate authorization, contact us so we can review the situation and take the appropriate action.

Third-Party Websites

Links to other websites may appear on our store. Their privacy practices are governed by their own notices. Please review those notices before providing information.

Changes to This Policy

We may update this policy to reflect changes in our operations or applicable requirements.

Updates will be published on this page with a revised date. Where a change requires additional notice or consent, we will provide it as required.

Contact Us

Legal business name: Valmeria
Email: support@valmeria.shop
Business address: C. 16 217, San Nicolás Nte, 97147 Mérida, Yucatán, Mexico