Refund policy

Last updated: October 5, 2026

This policy explains how to request a return, the conditions for eligible returns, and how Valmeria handles refunds.

30-Day Return Window

You may request a return within 30 calendar days after receiving your order.

For standard returns, including a change of mind or an unsuitable shoe size, items must be:

• Unused and unworn.

• In their original condition.

• Returned with their original packaging, tags, and included accessories, where applicable.

Shoes may be carefully tried on indoors on a clean surface to check the fit. Shoes showing outdoor wear, dirty soles, damage, or alterations are not eligible for a standard change-of-mind return.

These conditions do not exclude requests concerning defective, damaged, or incorrect items, or limit your applicable consumer rights.

How to Request a Return

Email support@valmeria.shop within the return window and include:

• Your order number or proof of purchase.

• The item you wish to return.

• The reason for your request.

We will review your request and provide return instructions. Photographs may be requested where relevant, particularly for damaged, defective, or incorrect items.

Please obtain return authorization and instructions before sending an item back.

Free Return Shipping

Valmeria provides free return shipping within Mexico for approved returns.

Once your return is authorized, we will email you a prepaid return label or arrange another prepaid return method.

There is no restocking fee for eligible returns.

Return Address and Packaging

Send your return only to the address provided in your return instructions or shown on the prepaid label.

Our business contact address is not automatically the return destination.

Package the item securely. For shoes, place the original shoe box inside an outer shipping package. Please do not attach shipping labels or tape directly to the shoe box.

Keep your return receipt and tracking details until your request has been resolved.

Wrong Size or Change of Mind

If the size does not suit you, or you change your mind, you may request a return within 30 days of delivery, provided the item meets the standard return conditions.

Please review the product’s size information before ordering. Size labels and fit may differ between brands and models.

Exchanges

Valmeria does not currently offer direct exchanges.

To obtain a different size, color, or product, request an eligible return and place a separate new order. Availability of the replacement item is not guaranteed.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, appears defective, or differs from what you ordered, contact support@valmeria.shop promptly.

Include your order number and a description of the issue. We may request photographs of the item, packaging, or shipping label to help investigate.

We will explain the available resolution after reviewing the issue, which may include a replacement or refund as appropriate. Valmeria covers return shipping for these approved requests.

Please retain the item and packaging until we provide instructions.

Return Inspection

After receiving your return, we will inspect it and notify you whether the refund has been approved.

If an item does not meet the applicable return conditions, we will explain the reason and discuss the next steps with you.

Refunds

Approved refunds are processed to the original payment method within 10 business days after inspection and approval.

Business days are Monday through Friday, excluding public holidays in Mexico.

For an approved full-order return, we refund the amount paid for the returned items, including applicable tax. Original standard shipping is free, so there is no original shipping fee to deduct.

Your bank or payment provider may require additional time to display the refund. If you have not received it after the expected processing period, contact us for assistance.

Order Cancellations

You may request cancellation before your order is dispatched by emailing support@valmeria.shop.

If cancellation is confirmed before dispatch, any payment collected for the cancelled order will be refunded to the original payment method.

Once dispatched, an order generally cannot be cancelled as an unshipped order. You may request an eligible return after delivery.

Consumer Rights

This policy does not limit any rights or remedies available to you under applicable Mexican consumer protection law.

Contact Us

Business name: Valmeria
Email: support@valmeria.shop
Business contact address: C. 16 217, San Nicolás Nte, 97147 Mérida, Yucatán, Mexico

Please obtain return instructions before mailing any item to this address.