Frequently asked questions
Information about shipping, payments and returns at Valmeria.
Where do you ship?
Valmeria currently ships within Mexico only.
How much does shipping cost?
Standard shipping is free on all orders within Mexico, with no minimum purchase.
How long will my order take to arrive?
Processing takes 1–2 business days, followed by an estimated transit time of 3–5 business days. Total estimated delivery time is 4–7 business days. Delivery times are estimates and may vary.
How can I track my order?
Once your order has been dispatched, you will receive tracking details to check its delivery status.
What currency are your prices in?
Prices are displayed in Mexican pesos (MXN).
Which payment methods do you accept?
We accept the payment methods currently displayed at checkout.
Read our Payment Policy.
How do I choose the right size?
Check the sizes and sizing information on the product page before ordering. Contact us if you need help.
Can I cancel my order?
Email support@valmeria.shop before dispatch to request cancellation. Confirmed cancellations before dispatch are refunded to the original payment method. If already dispatched, you may request an eligible return after delivery.
How long do I have to request a return?
You may request a return within 30 calendar days of receiving your order.
What condition must returned items be in?
Footwear must be unworn and in its original packaging. Indoor try-on is allowed to check the fit, provided the shoes remain clean and show no signs of wear.
How do I request a return?
Email support@valmeria.shop with your order number and request details. Once approved, we will provide return instructions. Obtain approval before sending items back.
Do I have to pay for return shipping?
Shipping for approved returns is free. We do not charge a restocking fee.
Can I exchange my shoes for another size or colour?
We do not offer direct exchanges. You may request an eligible return and place a new order for your preferred size or colour.
When will my refund be processed?
After receiving, inspecting and approving your return, we will process the refund to your original payment method within 10 business days.
What if I receive a damaged or incorrect item?
Email support@valmeria.shop with your order number, a description of the issue and photos of the item so we can review the problem.
What if my order is delayed?
Check your tracking information first. If the estimated delivery period has passed, contact us with your order number so we can review its status.
Where can I read your Privacy Policy?
Our Privacy Policy explains how personal information is collected, used and handled. For privacy questions, contact support@valmeria.shop.
Read our Privacy Policy.