Last updated: October 5, 2026
This policy explains payment currency, checkout totals, payment confirmation, and how to contact Valmeria about a payment issue.
Payment Methods
The payment methods currently available for your order are displayed at checkout.
Please select one of the available options and follow its payment instructions. Payment availability may depend on the provider, your device, and the transaction.
Currency
Product prices and checkout totals are displayed in Mexican Pesos (MXN).
If your payment account uses another currency, your bank or payment provider may apply its own exchange rate and conversion charges. These charges are determined by your provider.
Prices and Order Total
Before completing your purchase, review the items, quantities, discounts, applicable taxes, and final amount displayed at checkout.
The final checkout total is the amount payable to Valmeria for your order.
Free Shipping Within Mexico
Valmeria offers free standard shipping within Mexico, with no minimum purchase required.
The standard shipping charge is MXN $0.00. We do not currently offer international delivery.
Please review our Shipping & Delivery Policy for processing and estimated delivery times.
Taxes
Any applicable taxes are shown in the checkout summary, either as included in the price or as an additional amount, according to the store’s tax settings.
You can review the complete total before submitting your order.
Payment Confirmation
Orders proceed to processing after successful payment confirmation.
A pending, failed, or declined payment may delay order processing. For payment methods requiring additional steps, please complete the instructions shown at checkout.
An order confirmation does not necessarily mean that payment has been completed or that the order has been dispatched.
Payment Security
Our checkout is provided through Shopify, with payments handled by the payment providers available at checkout.
Do not send full card numbers, card security codes, passwords, or one-time verification codes through email or our contact form.
For information about personal data, please review our Privacy Policy.
Declined or Failed Payments
If a payment fails, check the billing information entered and follow any instructions from your bank or payment provider.
You may contact your provider or use another payment method available at checkout. Valmeria cannot override a bank’s authorization decision.
If you are unsure whether payment succeeded, contact us before placing the same order again.
Pending Authorizations
Your bank may show a temporary authorization while a payment is being processed, even if the order is not completed.
Release times for pending authorizations depend on your bank or payment provider. Contact them if an authorization remains pending longer than expected.
Order Verification
An order may require review if its payment or order information is incomplete, inconsistent, or appears unauthorized.
If clarification is necessary, we may contact you using the details supplied with your order. We will not ask you to disclose your card security code, password, or one-time verification code.
Cancellations and Refunds
To request cancellation, email support@valmeria.shop before dispatch.
Return eligibility, cancellation conditions, and refund procedures are explained in our Returns & Refunds Policy.
Approved refunds are processed to the original payment method within 10 business days after inspection and approval, where inspection is applicable. Your bank or payment provider may require additional time to display the funds.
Payment Questions
If you notice an unexpected charge, believe you were charged twice, or need help confirming payment, email us with your order number and a brief explanation.
Please do not include complete card details or other sensitive payment credentials.
Contact Us
Business name: Valmeria
Email: support@valmeria.shop
Business address: C. 16 217, San Nicolás Nte, 97147 Mérida, Yucatán, Mexico